Security and Frequently Asked Questions

If you need customer service concerning an order from our site, technical assistance, or would like to make a suggestion or comment please email our customer service department.

If you would like to talk to a customer service agent, please call us at 1-800-499-3040.

New Accounts and Credit Policies

Our terms are Net 30 Days for schools, head starts, governmental agencies, and businesses with previously approved credit. An official purchase order signed by an authorized person must accompany your order. To establish credit please contact:

Draphix LLC.
P.O. Box 12063
Birmingham, AL 35202
Phone: 1-800-499-3040
Fax: 1-800-601-0560

You may also download a credit application. Individuals may order using a check, money order, or credit card.

Payment Options

We accept checks, money orders, VISA, or MasterCard. If using a credit card, please provide the card number, expiration date, and the cardholder's name exactly as it appears on the credit card. We are pleased to accept authorized Purchase Orders from schools, head starts, governmental agencies, and businesses with previously approved credit.

Tax Exempt Institutions

Tax exempt institutions must supply a copy of their Tax Exemption Certificate prior to ordering. Subsequent orders should include your Tax Exempt Number listed on the certificate.

Returns

Please call 1-800-499-3040 for a Return Authorization Number. No returns will be accepted without prior approval. All returns will be charged a 15% restocking fee. Returns must be made within 60 days from the date of original shipment. Returns on electronic items, such as calculators and printers, are only accepted within 20 days. All returned items must be in original packaging and in good condition to qualify for credit.

Damaged Merchandise

Draphix will handle all claims for lost or damaged goods. It is the customer's responsibility to inspect all cartons at time of delivery and note any exposed damage on the freight bill. Please do not refuse the shipment. Always accept the shipment from the carrier, then notify Draphix immediately by calling 1-800-499-3040. Please save all packaging materials and cartons for inspection. A replacement will be sent as quickly as possible.

Shipping

All orders will incur a freight charge except those items marked as having free delivery. Draphix uses United Parcel Service and motor freight companies for oversized shipments. C.O.D. orders are not accepted. Charges for orders shipped by UPS are based on weight and zone. Orders are shipped ground delivery. UPS does offer expedited delivery. Please call for pricing. Charges for motor freight are based on a 23% minimum $79.00 charges for drop-shipped; UPS items incur a 15% shipping charge, minimum $5.00 of the item's price for dock-to-dock delivery. Additional charges for motor freight deliveries may be required. The most common additional charges are:

Residential Delivery $62.00
Lift Gate Delivery 92.00
Delivery Notification 26.00
Inside Delivery 51.00

Please call 1-800-499-3040 for freight quotes and clarification of questions.

Security/Privacy

Security:
Our security is unmatched anywhere on the Internet. Your name, your information and even your credit card number are NEVER stored on the Internet with our system. Once you type your information, it is sent, encrypted, directly to a computer system that is NOT on the Internet. The order is transmitted over a secure telephone line using the industry standard Verisign Security Certificate. The transmission process is through secure protocols, routers, proxies, firewalls, and other hidden techniques.

Let's be realistic...in most cases giving out your credit card number on-line means that you are willing to risk storing that number on a web-server attached to the Internet 24-hours a day and protected only by a firewall and some encryption scheme. With us you NEVER take that risk because it is never stored on a web server...ever.


Draphix Privacy Policy:
Draphix is committed to respecting the privacy rights of all visitors to our web site. The following policy describes how Draphix seeks to assure its visitors, and the parents of children visiting the site, how it protects information it receives from visitors to the web site.

What information does Draphix collect and how does Draphix use it?

  • When you order products or register on the site, we need you to provide your name, e-mail address, mailing address, day phone number and credit card information (when ordering products only), as well as create a password. This allows us to keep a user profile so that we may customize preferences for each specific user, as well as provide a faster method for users to submit information to Draphix, and receive back either the information or products desired.
  • When ordering products and/or registering, we also allow you the discretion whether or not to submit your evening phone number, date of birth, favorite educational subject and products. This allows us to better know our visitors and possibly tailor any specific features, promotions, or other notifications to you.
  • We may also use the information we collect to occasionally notify you about important functionality changes to the Web site, new Draphix services, and special offers we think you'll find valuable. If you would rather not receive this information, or would like to opt-out of any other information request or distribution, simply click on the unsubscribe link and follow the instructions on the unsubscribe page.

How does Draphix protect visitor information?

Draphix implements a variety of security measures to maintain the safety of your personal information. User personal information is contained behind secured networks and is only accessible by a limited number of employees who have special access rights to such systems. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information supplied by users is transmitted via Secure Socket Layer (SSL) technology and then encrypted into Draphix's databases to be only accessed as stated above.

Does Draphix use "cookies"?

Draphix does not use cookies on our site. Cookies are bits of electronic information that a web site can transfer to a visitor's hard drive to help tailor and keep records of his or her visit to the site. Cookies allow web site operators to better customize visits to the site to the visitor's individual preferences. The use of cookies is standard on the Internet and many major web sites use them. Although most web browsers automatically accept cookies, you can usually change your browser to prevent or notify you whenever you are sent a cookie. This gives you the chance to decide whether or not to accept it. Even without accepting a cookie, you can still access most of the features on the site.

Does Draphix disclose the information it collects from its visitors to outside parties?

Draphix does not sell, trade, or otherwise transfer outside the company personally identifiable information that visitors voluntarily provide in any registration or contest submission. This information is used to better understand visitors' use of Draphix's site and to support related transactions made on the site.

However, this data in an aggregate form may be provided to other parties for marketing, advertising, or other uses. For example, we direct e-mail to visitors who provide us with their e-mail addresses for specific purposes such as receiving our e-mail newsletters or being notified if they have won one of our contests. Each e-mail newsletter always contains instructions on how to discontinue receipt of the newsletter. However, if a visitor at anytime chooses to no longer receive such information and opt-out from any future mailings, they should simply click on the unsubscribe link and follow the instructions on the unsubscribe page.

Third party links

In an attempt to provide increased value to our visitors, Draphix may choose various third party web sites to link to from its own site. However, even if the third party is affiliated with Draphix, Draphix has no control over these linked sites who each have separate privacy and data collection practices, independent of Draphix. Draphix has no responsibility or liability for these independent policies or actions and is not responsible for the privacy practices or the content of such web sites. These linked sites are only for your convenience and you therefore access them at your own risk. Nonetheless, Draphix seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Your consent

By using our web site, you consent to the collection and use of this information by Draphix. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Feedback

Draphix welcomes your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to this, or any other issue.

Terms and Conditions

Please also visit Draphix's terms and conditions establishing the use, disclaimers, and limitations of liability governing the use of the entire DraphixDirect.com web site.

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