Draphix Direct Frequently Asked Questions


Lowest Possible Prices, Guaranteed 

We will match any nationally advertised price on an identical item within 30 days of receiving your invoice. All you have to do is fax or mail us a copy of the offer and we will refund the difference. Advertising errors, closeouts, and liquidations are not eligible. We reserve the right to change prices and correct pricing mistakes.

Free Freight Over $48 Plus Same Day Shipping

We not only will ship your order received by 2:00 pm CST the same day, but we will ship it freight free if you order $48 of stock merchandise shipping to a single location within the 48 contiguous states. $8.00 shipping on orders of stock merchandise below $48. We will also ship your order from one location in as few boxes as possible. Orders shipping to a location outside the 48 contiguous states will be charged 20% of the order total ($15 minimum). We're sorry we cannot ship to Alaska, Hawaii, P.O. Boxes or A.P.O. addresses.

Truck shipments may take longer to ship. Please allow 2 - 6 weeks for delivery. Because these items are heavier the cost to ship them is higher. These items, signified with a , , or , are excluded from the free freight offer and are not includable in the order total to achieve free freight. However, for your convenience we have included the freight charge for the items next to the item price in the price box. This is the total freight charge and not in addition to the 15% freight rate. ICC ruling requires a contact name and telephone number should the transportation company need to contact someone about delivery to your location. Truck delivery is tailgate delivery only and inside delivery will require an additional charge.

New Accounts and Credit Policies 

Our terms are Net 30 Days for schools, head starts, governmental agencies, and businesses with previously approved credit. An official purchase order signed by an authorized person must accompany your order. To establish credit please contact:

Draphix LLC.
P.O. Box 12063
Birmingham, AL 35202
Phone: 1-800-499-3040
Fax: 1-800-601-0560

You may also download a credit application. Individuals may order using a check, money order, or credit card.

Payment Options

We accept checks, money orders, VISA, or MasterCard. If using a credit card, please provide the card number, expiration date, and the cardholder's name exactly as it appears on the credit card. We are pleased to accept authorized Purchase Orders from schools, head starts, governmental agencies, and businesses with previously approved credit.

Tax Exempt Institutions

Tax exempt institutions must supply a copy of their Tax Exemption Certificate prior to ordering. Subsequent orders should include your Tax Exempt Number listed on the certificate.

Returns

Please call 1-800-499-3040 for a Return Authorization Number. No returns will be accepted without prior approval. All returns will be charged a 15% restocking fee. Returns must be made within 60 days from the date of original shipment. Returns on electronic items, such as calculators and printers, are only accepted within 20 days. All returned items must be in original packaging and in good condition to qualify for credit.

Damaged Merchandise

Draphix will handle all claims for lost or damaged goods. It is the customer's responsibility to inspect all cartons at time of delivery and note any exposed damage on the freight bill. Please do not refuse the shipment. Always accept the shipment from the carrier, then notify Draphix immediately by calling 1-800-499-3040. Please save all packaging materials and cartons for inspection. A replacement will be sent as quickly as possible.

Shipping

All orders will incur a freight charge except those items marked as having free delivery. Draphix uses United Parcel Service and motor freight companies for oversized shipments. C.O.D. orders are not accepted. Charges for orders shipped by UPS are based on weight and zone. Orders are shipped ground delivery. UPS does offer expedited delivery. Please call for pricing. Charges for motor freight are based on a 23% minimum $79.00 charges for drop-shipped; UPS items incur a 15% shipping charge, minimum $5.00 of the item's price for dock-to-dock delivery. Additional charges for motor freight deliveries may be required. The most common additional charges are:

Residential Delivery $62.00

Lift Gate Delivery $92.00

Delivery Notification $26.00

Inside Delivery $51.00

Please call 1-800-499-3040 for freight quotes and clarification of questions.